Talent Program Manager Position | Careers | Adapt
Talent Program Manager

Location: Central London

Us…

Adapt Worldwide is a Welocalize multilingual digital marketing agency.

Welocalize, Inc., founded in 1997, offers innovative translation and localization solutions helping global brands grow and reach audiences around the world in more than 157 languages. Our solutions include global localization management, translation, supply chain management, people sourcing, language services and automation tools including MT, testing and staffing solutions and enterprise translation management technologies. With over 600 employees worldwide, Welocalize maintains offices in the United States, UK, Germany, Ireland, Romania, Italy, Spain, Hungary, Japan and China.

 

The BIG picture…

Talent is our business. Our Talent Program Partner wakes up every day, thinking “how can I leverage the right talent and the right data to create an amazing experience for our clients?”

This role is all about influence! As a shared service to our customer success teams, the welocalize community must trust that the talent programs you draft and employ will lead to consistent refinement on an account, and endlessly improve welocalize’s brand in the eyes of our customers. If either the client or customer success teams don’t believe in our solutions, they’ll look elsewhere for help. Keep them engaged by being a natural problem-solver with a proven track record of impeccable customer satisfaction! They’ll love you for it, and you’ll love your job in return.

You…

  • …are positive, energetic, and proactive
  • …LOVE people, process, and quantifiable results
  • …naturally start to think of solutions almost as quickly as you recognize problems
  • …are curious, analytical, and data-minded
  • …think technology is cool and like to use it to improve everything around you
  • …work because you’re passionate about solving problems. It’s more than a job to you.
  • …will be relentlessly data driven. Your gut tells you important things. Numbers tell you even more, and give you the ammunition to act.
  • …are agile, flexible, and transparent
  • …get bored with repetition, and strive to build processes and deploy technology to address doing things we already know how to do.

 

What you will do…

  • You can look past what the client is asking for to see and understand the business drivers behind why they’re asking for it
  • You will own the drafting of execution plans for new and existing clients, including financial models, resource allocation, time-zone differences, and failover options, refining them as you gather feedback from clients and internal account teams. You will base all plans on four key factors: Quality, Cost, Capacity, and Risk.
  • You will ensure that the right talent match is recognized by clients and accounts team as one of the key differentiators for welocalize in the market
  • You will understand the welocalize brand, and our focus on Quality, Innovation, Customer Service, and Global Teamwork.
  • You will be the primary go-to for quality escalation, operational financial analysis, change-in-service planning
  • You will know how to evaluate market pricing to set expectations, and negotiate aggressively
  • You are comfortable presenting at QBRs and client meetings around plan status, agreed KPIs, and process improvement plans
  • You will create, analyze, and share risk models
  • You will continuously contribute to and leverage from welocalize’s worldwide vertical and account team solutions
  • You will drive innovation, efficiency, and automation in all backend processes
  • You will serve as the “Buck-Stops-Here” point for process plan failure and out of range KPIs

 

If you feel you have what it takes, please send your CV along with covering letter.

What you’ve already done…

  • You have 5+ years of experience in agile, people driven, problem-solving, process building environments (program management, consulting, development, etc)
  • You have worked with quality systems
  • You have lead presentations in front of important clients and senior management teams
  • You have worked with teams across time-zones, and people from cultures very different from your own.
  • You have defined, tracked, and been held accountable to clear metrics. You’ve used that data to report internally and externally about improvements made, and improvements needed.
  • You understand the localization industry

Odds and Ends…

  • We compensate well, commensurate with experience
  • We offer flexible working location with offices worldwide.

If you feel you have what it takes, please send your CV along with covering letter on Brennan.Smith@welocalize.com.

 If you think you have the right skills, we’d like to hear from you. Please send your CV along with a covering letter.

Apply Now

Contact Adapt
If you have any queries then please send us a message and one of the team will be in touch shortly.
LONDON
3rd Floor
Holden House
57 Rathbone Place
London
W1T 1JU
+44 (0) 20 8068 1139
PORTLAND
123 NE 3rd Avenue
Suite 209
Portland
OR 97232
USA
+1 503.274.2211
NEW YORK
15 W 37th Street, 8th Floor
New York
NY 10018
USA
+1 212.581.8870
DUBLIN
Hibernia House
Cherrywood Business Park
Loughlinstown Dublin D18 E440
+353.1.218.7700
BARCELONA
C/ Còrsega 371, planta 5
08037
Barcelona
Spain
+34 93 412 65 00
BEIJING
D610 Guanghualu SOHO2 9 Guanghua Road, Chaoyang District
Beijing
100010 China
+86.10.5695.3888
TOKYO
Ikejiriohashi Bldg. 8F
1-6-2 Ohashi, Meguro-ku
Tokyo 153-0044
Japan
+81 3.6823.6490
Talent Program Manager Position | Careers | Adapt
We are a multilingual marketing agency, providing digital solutions for your global journey
We help companies create, modify, optimize & transform
We are Adapt, a Welocalize Company
Clients we have helped on their global journey
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Modify
Optimize
Transform
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Contact Adapt
If you have any queries then please send us a message and one of the team will be in touch shortly.
LONDON
3rd Floor
Holden House
57 Rathbone Place
London
W1T 1JU
+44 (0) 20 8068 1139
PORTLAND
123 NE 3rd Avenue
Suite 209
Portland
OR 97232
USA
+1 503.274.2211
NEW YORK
15 W 37th Street, 8th Floor
New York
NY 10018
USA
+1 212.581.8870
DUBLIN
Hibernia House
Cherrywood Business Park
Loughlinstown Dublin D18 E440
+353.1.218.7700
BARCELONA
C/ Còrsega 371, planta 5
08037
Barcelona
Spain
+34 93 412 65 00
BEIJING
D610 Guanghualu SOHO2 9 Guanghua Road, Chaoyang District
Beijing
100010 China
+86.10.5695.3888
TOKYO
Ikejiriohashi Bldg. 8F
1-6-2 Ohashi, Meguro-ku
Tokyo 153-0044
Japan
+81 3.6823.6490